Thank you for your purchase from MEDstuffies. We want you to be completely satisfied, but please note our policy regarding returns and refunds.
1. General Refunds
If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, you must request the refund within 2 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Refund requests must be submitted within 2 days of purchase. Requests made after this period will not be eligible.
2. Exceptions: Non-Refundable
Please note that due to the nature of our services, the following items cannot be returned or exchanged:
All in-person Workshop fees, Personalized Items, and Digital Goods (downloaded files) are final sale.
For defective or damaged products from the MEDstore, please contact us to discuss a possible refund or exchange.
3. Refund Process
- Request: Contact our support team to initiate the return.
- Review: Once we receive your returned item and confirm its condition, we will process your refund.
- Timeline: Please allow 7 days from the date we receive your item for the refund to be processed. We will notify you by email once it's complete.
* You will be responsible for all return shipping charges. We recommend using a trackable shipping method.
4. Questions?
If you have any questions about our return policy, please contact us:
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