Medstufise Refund & Cancellation Policy

1. Overview

At MedStuffies (Medstufise Ltd), we are committed to your satisfaction and clinical learning success. This Refund Policy outlines the terms and conditions governing cancellations, refunds, and transfers for our Courses, Subscriptions, Products, and Services.

Please read this policy carefully before making a purchase. By completing a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Self-Paced (Recorded) Online Courses

For self-paced, recorded online clinical courses, the following refund terms apply:

3. Cohort and Live Programs

For cohort-based courses, live workshops, and instructor-led clinical programs:

*Deferral options may be available subject to seat availability in subsequent cohorts.

4. Private Lessons and Tutoring

• Cancellations made more than 48 hours before the scheduled session: Full refund or free rescheduling.
• Cancellations made less than 48 hours before the scheduled session: No refund (session may be rescheduled at our faculty discretion).
• No-shows: No refund.

5. Paid Articles and Digital Products

Due to the digital nature of paid medical journal articles and downloadable resources:

• All sales are final and non-refundable once the product has been downloaded or accessed.
• Refunds will only be issued if the product has not been accessed or downloaded.
• Requests must be received within 3 calendar days of purchase.

6. Research Services

For research services, including systematic reviews and statistical support:

• Cancellations made before work has commenced: Full refund.
• Cancellations made after work has commenced: Pro-rata refund based on completed research milestones.
• No refunds after final delivery and presentation of the completed research product.

7. Workshops (Online and In-Person)

For medical workshops (both online and in-person in Amman, Jordan):

• Cancellations more than 14 days before the workshop: Full refund.
• Cancellations 7-14 days before the workshop: 50% refund.
• Cancellations less than 7 days before the workshop: No refund (transfer option available).
• Workshop canceled by MedStuffies: Full refund to original payment method.

8. Subscription Plans

For monthly and annual institutional subscription memberships:

• You may cancel your subscription at any time directly through your Account Settings.
• Cancellation will take effect at the end of the current billing cycle.
• No refunds are issued for partial subscription periods.
• If you cancel, you will retain full access until the end of your paid period.

9. How to Request a Refund

To request a refund, please follow these steps:

Our academic support desk will review and respond to your request within 5-7 business days.

10. Processing & 11. Exceptions

Approved refunds will be issued to the original payment method used for the purchase. Processing time is 5-10 business days from the date of approval. You will receive an automated confirmation email once processed.

Special Exceptions: We may, at our sole discretion, grant policy exceptions for technical issues preventing content access, verifiable curriculum errors, or documented medical emergencies reviewed on a case-by-case basis.

12. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank/payment provider without first contacting us to request a refund, we may suspend your account and terminate your access to our Services pending resolution of the dispute.

13. Contact & Legal Entities